Essential
Remote support + annual preventive check.
- Remote troubleshooting
- Annual on-site health check
- Firmware / config guidance
- Parts at preferential coordination
Support
AMC that treats downtime as unacceptable
Productised support tiers — not an afterthought PDF.
Business
Priority on-site response for institutes that can’t go dark.
- Everything in Essential
- Priority on-site in covered cities
- Faster response targets
- Loaner pathway where feasible
Campus
Multi-site SLAs for chains and large campuses.
- Everything in Business
- Multi-branch coverage
- Quarterly audits
- Spare / response planning
Response commitments depend on city coverage and contract tier. We state SLAs honestly for Delhi NCR and covered cities.